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Essential People & Mindset Skills for Hotels & Hoteliers

Learn essential people and interpersonal skills to get amazing results in a multicultural hotel environment
Instructor:
Hotelier Excellence™
29 students enrolled
English [Auto]
People Skills for Hoteliers
Understanding the guest personality
How to remain calm under pressure
Improve Communication with guests
Improve communication within teams
Human Dynamics in Hotels - how it impacts
Finding Win-win solutions
Personal Productivity
Respond instead of react
Handling different guest personalities
Communication Skills
Hotel Management

Excellence & Success are 80% Psychology & 20% Skill

Managing guests and people is stressful and frustrating in any hotel’s buzzing and multicultural environment…especially when you have to welcome guests, generate revenue, manage your teams, look great, feel great, smile, problem solve and a lot more…all at once!

And we also know, too well, how it feels to be on long shifts; constantly under pressure and having to deliver outstanding results.

We’ve been there!

So we’ve put together the essential ‘3A Mindstyle’ secrets to share with you.

The Foundation Module covers all the content for topics covered on the Hotelier Excellence™  onsite and live workshops.

It also includes additional exercises that will have more impact on your 3As and benefit greatly when you practice them regularly with your colleagues in the training.

*Hotelier Excellence™ is owned by and under copyright of Aurora Hospitality Limited, U.K. Plagiarism will lead to legal action.

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Includes

1 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion
Essential People & Mindset Skills for Hotels & Hoteliers