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Hotel Receptionist & Opera PMS Hotel Software
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Course sections

Section 1
Module 1
1
Hotel Receptionist & Opera PMS Course Induction
2
CV Writing
3
Grooming Standards
4
Profile Picture Standards
Section 2
Module 2
1
The Receptionist Role
Section 3
Module 3
1
Departmental and Organisational Structure
Section 4
Module 4
1
Telephone & Message Handling, Welcoming Guests
Section 5
Module 5 Reservation 1
1
Opera Introduction
2
Terminology and Shortcuts
3
Creating a Basic Booking
4
Turnaway
5
How To Retrieve A Hidden Window
Section 6
Module 6 - Reservation 2
1
Rate Grid
2
Rate Structure (Demand Based Pricing)
3
Selling a Room
4
Listen to booking being taken by phone
Section 7
Module 7 - Reservation 3
1
Creating Advanced Bookings
2
Item Inventory
3
Room Features
4
Special Requests
5
Updating Preferences
6
Updating Reservation Colour
7
Arrival and Departure Time
Section 8
Module 8 - Reservation 4
1
Booking with an Existing Profile
2
Updating a Guest Profile
3
Profile Options
4
Brand Standards for Taking a Booking
Section 9
Module 9 - Reservation 5
1
Overbooking
2
No Shows
Section 10
Module 10 - Options 1
1
Accompanying
2
Add On
3
(Travel) Agent / Company Profiles
4
Alerts
Section 11
Module 11 - Options 2
1
Cancellations
2
Changes
3
Confirmations
4
Credit Cards
5
Delete Option
6
Deposits and Cancellation Charges
7
Fixed Charges
Section 12
Module 12 - Options 3
1
History
2
Housekeeping
3
Locator
4
Messages
5
Package Options
6
Privileges
7
Register Card
8
Traces
9
Opera PMS Exercises
Section 13
Module 13 - Check In 1
1
Finding a Reservation
2
Room Allocation
3
Printing a Registration Card
4
Check-In
Section 14
Module 14 - Check In 2
1
Credit Card Authorisations
2
No Post
3
Credit Card Declined
4
Brand Standards for Check-In
Section 15
Module 15 - Check In 3
1
Queue Rooms
2
Do Not Move (DNM)
3
Room Move
4
Upgrade and Downgrade
5
Opera PMS Exercises
Section 16
Module 16 - Check Out 1
1
Billing Window Overview
2
Posting Items
3
Moving Items
4
Rebate / Adjustment / Allowance
Section 17
Module 17 - Check Out 2
1
Splitting of Items
2
Transferring Charges to another room
3
Payment / Settlement (Interim Bill, Early Departure, Advance Bill)
4
Simple Payment
Section 18
Module 18 - Check Out 3
1
Settle the Bill with multiple Payments
2
Brand Standards for Check Out
3
Check-Out
4
How to find a Checked Out Booking
5
How to Reinstate a Checked Out Booking
Section 19
Module 19 - Reservation 6
1
Pre-Registrations
2
Day Use
3
Multiple Bookings, Split & Rename a Reservation
Section 20
Module 20
1
Complaint Handling
Section 21
Module 21 - Routing
1
Creating of a Company Profile
2
How to rename a Billing Window
3
Backup
4
How to interpret a Routing
5
Opera PMS Exercises
Section 22
Module 22 - Recruitment
1
Recruitment Process
2
Interview Process Overview
3
How to prepare for an Interview
4
How to demonstrate Confidence in an Interview
5
Interview Questions
Section 23
Final
1
Hotel Receptionist & Opera PMS

Module 14 - Check In 2

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Module 14 - Check In 2 Credit Card Authorisations
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Module 14 - Check In 2 Credit Card Declined