3.9 out of 5
3.9
12 reviews on Udemy

Key Elements of effective customer service for hospitality

Step by Step Approach in providing unbelievable services, For all consumer facing industries, retail, hotels, insurance
6 Basic levels of service
5 steps in giving delightful services
what is crime in guest services
what services guest expect from providers
How we should treat our internal customers

Business emphasis different focus on customer services. For many industries differentiation in customer services is often the differentiating factor. The level of customer service also often define the brand of the business.

No matter what is the focus of the business, every customer expects a fair amount of services in lieu of time or amount they spend. Even the customers who are not paying directly or are internal customers such as support services deserve to be treated well.  In the current scenario, customer service is even more important and paramount, Yet many companies and employee fails to comprehend it and how they should enhance customer service.

This course provides a very basic understanding and essential steps in customer service. The unique Point of this course is not just the content presented by the personalized feedback which will be provided to each assignment submitted in this course.

In this course, we will take you through the five elements of customer service.

1. Focus on Customers

2. Determine their needs.

3. Efficient Services.

4. Satisfy their need to feel important (Self Esteem)

5. Build a rapport with them.

You will not be able to master these skills by just listening to the videos, but by practicing it. So make sure you are submitting your assignment for our review.

So Dont wait and subscribe to it now!!

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3.9
3.9 out of 5
12 Ratings

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Key Elements of effective customer service for hospitality