CorsatOka
Hotel Receptionist & Opera PMS Hotel Software
Back to Dashboard

Hey there, great course, right? Do you like this course?

All of the most interesting lessons further. In order to continue you just need to purchase it

Get course

Course sections

Section 1
Module 1
1
Hotel Receptionist & Opera PMS Course Induction
2
CV Writing
3
Grooming Standards
4
Profile Picture Standards
Section 2
Module 2
1
The Receptionist Role
Section 3
Module 3
1
Departmental and Organisational Structure
Section 4
Module 4
1
Telephone & Message Handling, Welcoming Guests
Section 5
Module 5 Reservation 1
1
Opera Introduction
2
Terminology and Shortcuts
3
Creating a Basic Booking
4
Turnaway
5
How To Retrieve A Hidden Window
Section 6
Module 6 - Reservation 2
1
Rate Grid
2
Rate Structure (Demand Based Pricing)
3
Selling a Room
4
Listen to booking being taken by phone
Section 7
Module 7 - Reservation 3
1
Creating Advanced Bookings
2
Item Inventory
3
Room Features
4
Special Requests
5
Updating Preferences
6
Updating Reservation Colour
7
Arrival and Departure Time
Section 8
Module 8 - Reservation 4
1
Booking with an Existing Profile
2
Updating a Guest Profile
3
Profile Options
4
Brand Standards for Taking a Booking
Section 9
Module 9 - Reservation 5
1
Overbooking
2
No Shows
Section 10
Module 10 - Options 1
1
Accompanying
2
Add On
3
(Travel) Agent / Company Profiles
4
Alerts
Section 11
Module 11 - Options 2
1
Cancellations
2
Changes
3
Confirmations
4
Credit Cards
5
Delete Option
6
Deposits and Cancellation Charges
7
Fixed Charges
Section 12
Module 12 - Options 3
1
History
2
Housekeeping
3
Locator
4
Messages
5
Package Options
6
Privileges
7
Register Card
8
Traces
9
Opera PMS Exercises
Section 13
Module 13 - Check In 1
1
Finding a Reservation
2
Room Allocation
3
Printing a Registration Card
4
Check-In
Section 14
Module 14 - Check In 2
1
Credit Card Authorisations
2
No Post
3
Credit Card Declined
4
Brand Standards for Check-In
Section 15
Module 15 - Check In 3
1
Queue Rooms
2
Do Not Move (DNM)
3
Room Move
4
Upgrade and Downgrade
5
Opera PMS Exercises
Section 16
Module 16 - Check Out 1
1
Billing Window Overview
2
Posting Items
3
Moving Items
4
Rebate / Adjustment / Allowance
Section 17
Module 17 - Check Out 2
1
Splitting of Items
2
Transferring Charges to another room
3
Payment / Settlement (Interim Bill, Early Departure, Advance Bill)
4
Simple Payment
Section 18
Module 18 - Check Out 3
1
Settle the Bill with multiple Payments
2
Brand Standards for Check Out
3
Check-Out
4
How to find a Checked Out Booking
5
How to Reinstate a Checked Out Booking
Section 19
Module 19 - Reservation 6
1
Pre-Registrations
2
Day Use
3
Multiple Bookings, Split & Rename a Reservation
Section 20
Module 20
1
Complaint Handling
Section 21
Module 21 - Routing
1
Creating of a Company Profile
2
How to rename a Billing Window
3
Backup
4
How to interpret a Routing
5
Opera PMS Exercises
Section 22
Module 22 - Recruitment
1
Recruitment Process
2
Interview Process Overview
3
How to prepare for an Interview
4
How to demonstrate Confidence in an Interview
5
Interview Questions
Section 23
Final
1
Hotel Receptionist & Opera PMS

Module 17 - Check Out 2

Splitting of Items

Lesson is locked. Please Buy course to proceed.

Module 16 - Check Out 1 Rebate / Adjustment / Allowance
Complete
Module 17 - Check Out 2 Transferring Charges to another room