Hotel Receptionist Skills

This Hotel Reception Skills course covers all of the important aspects of working as a hotel receptionist, from communication, organization and customer service skills. The skills, knowledge and expertise that you will learn from this course will teach you everything you need to know about a front of house role, introducing you to the work of a hotel receptionist, what is expected of you and the systems, tools, and processes that you need to carry out your work with confidence and competence.

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About the Course

This course is the perfect introduction to the world of the hotel receptionist, whether you work in a small B&B or a large, multinational chain. The skills, knowledge and expertise that you will learn from this course will teach you everything you need to know about a front of house role, introducing you to the work of a hotel receptionist, what is expected of you and the systems, tools, and processes that you need to carry out your work with confidence and competence. By the end of this training, you should be able to step into any hotel receptionist role and carry out your duties in a polished and professional manner, applying the techniques, strategies, and knowledge that you have gained through this course.

Hotel Reception Skills Course Content

The Hotel Receptionist Training is divided into six easy to follow modules, each of which will introduce you to the world of the hotel reception.

In the first module of the course, you will learn about the personal attributes that are required in a front of house role, specifically focusing on the key skills, attitudes, and qualities that will be expected of you.

In the second module of the course, students will gain an insight into the hotel reception workstation, exploring the importance of maintaining an orderly workstation

The third module of the training will allow you to learn about the operations of the hotel and the receptionist’s role in everyday operations. As you progress through this module you will develop your hotel knowledge and understanding, covering topics such as hotel rating systems and room types.

The fourth module of the course will guide you through the booking process in detail, teaching you the entire process from welcoming guests and checking them into responding to special requests, taking payments and managing the check-out process.

In the fifth module of the training, you will learn in detail the check-in process and how to make guests feel welcome and well looked after. The material that you study will explain the importance and function of the pre-arrival checklist, how rooms are allocated and the various stages in the check-in process.

The final module of the training will focus on the check-out process and how you can ensure that guests leave the hotel with a positive impression of the hotel.

Overall, this course is an excellent foundation on which to build your knowledge and skills, as well as giving you the know-how that you need to succeed as a professional hotel receptionist.

Format

All of our courses are delivered directly online and are self-paced so you can study wherever and whenever. The course material is delivered in short sections covering each of the above units in detail and is accompanied by a short test at the end of each to reinforce what you have learned. In order to complete the course successfully, you will need to pass 21 out of 30 questions at the end of course assessment.

Duration and Time Limit

This course typically takes approximately 6 – 8 hours to complete although this can vary for each student. Once registered for the course there is no time limit for completion.

Certificate

Upon completion of the end of course assessment, you can download and print your Institute of Hospitality accredited certificate

We only work with the very best

Our training courses are written and managed by hospitality professionals with many years of experience in their field. You will be learning from the best and you will come away from your training inspired by mentors who understand your aspirations and requirements.

This course is a virtual classroom course and consists partly of self study elements, online modules, video tutorials and face to face interaction with a qualified trainer.

What is a virtual classroom course?

Our virtual classroom courses are as good and as comprehensive as our classroom courses. Our virtual classroom courses can be taken from anywhere in the world without you having to physically go to a specific school or location.

Virtual means that you do not have to attend physical classroom lessons and you can fit the training around your needs and when you are free.

The benefit of virtual classroom lessons is that we run them continuously and with no set start dates. That means you can start a course whenever you like. We also offer pre-recorded video lessons which you can access anytime.

So our virtual classroom courses combine the best of two worlds – first class, caring and hands-on training from the comfort of your home at a time when it suits you.

Short course overview

Our Hotel Reception Skills course covers all of the important aspects of working as a hotel receptionist, from communication, organization and customer service skills. Brand-standards of 5* Hotels and is followed by hands-on practical software sessions where newly learnt skills are put into practice. All virtual classroom sessions are taught and observed by experienced and caring hospitality trainers and include full access to the hotel software Opera PMS.

At CorsatOka Hospitality Online Courses it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future career. This Hotel Reception Skills course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently, anyone from any background, nationality or age is welcome to join this virtual classroom course and start a new career in this wonderful and rewarding industry.

Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a photograph, contact details and their preferences for employment. Our partner hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.

As a result of our extensive hotel connections, hospitality network and close collaboration with our partner hotels most of our students are able to secure employment within a very short period of time upon course completion.

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Personal Attributes

1
Intro to Hotel Receptionist Skills Course

Your Workstation

Hotel Knowledge

Managing the Booking Process

Hotel Check-in

Hotel Check-Out

Yes, there is a pass mark of 65% required in order to receive a certificate. The current average exam score for this course is 85%.
Yes, you can. for Free
The course fee is the complete price and nothing else is added onto. The fee covers: Student profile and CV accessible to all our partner hotels Active support in finding you employment upon course completion Life-time career support Final Exam Certification
You must have access to a Windows based PC and Internet. There are no other requirements

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Hotel Receptionist Skills