5 out of 5
5
1 review

Interactive Opera PMS Course

Start your new Hotel Career from the comfort of your home with this Interactive Opera PMS Online Course virtual online classroom course.

This popular virtual online classroom course, unlike other online courses, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, ultimately leading to employment.

478 students enrolled

Start your new Hotel Career from the comfort of your home with this virtual interactive Opera PMS online classroom course.

This popular virtual interactive online classroom course, unlike other online courses, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, ultimately leading to employment.

This course is a virtual classroom course and consists partly of self study elements, online modules, video tutorials and face to face interaction with a qualified trainer.

What is a virtual interactive classroom course?

Our virtual classroom courses are as good and as comprehensive as our classroom courses. Our virtual classroom courses can be taken from anywhere in the world without you having to physically go to a specific school or location.

Virtual means that you do not have to attend physical classroom lessons and you can fit the training around your needs and when you are free.

The benefit of virtual classroom lessons is that we run them continuously and with no set start dates. That means you can start a course whenever you like. We also offer pre-recorded video lessons which you can access anytime.

So our virtual classroom courses combine the best of two worlds – first class, caring and hands-on training from the comfort of your home at a time when it suits you.

Interactive Opera PMS Online Course overview

Our Hotel Interactive Opera PMS Online course covers standard Hotel procedures, extensive use of Opera PMS Hotel Software, Brand-standards of 5* Hotels and is followed by hands-on practical software sessions where newly learnt skills are put into practice. All virtual classroom sessions are taught and observed by experienced and caring hospitality trainers and include full access to the hotel software Opera PMS.

At CorsatOka Hospitality Online Courses it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future career. This Interactive Opera PMS Online course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently, anyone from any background, nationality or age is welcome to join this virtual classroom course and start a new career in this wonderful and rewarding industry.

Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a photograph, contact details and their preferences for employment. Our partner hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.

As a result of our extensive hotel connections, hospitality network and close collaboration with our partner hotels most of our students are able to secure employment within a very short period of time upon course completion.

Share it with friends

Module 1

1
Hotel Receptionist & Opera PMS Course Induction
2
CV Writing
3
Grooming Standards
4
Profile Picture Standards

Module 2

1
The Receptionist Role

Module 3

1
Departmental and Organisational Structure

Module 4

1
Telephone & Message Handling, Welcoming Guests

Module 5 Reservation 1

1
Opera Introduction
2
Terminology and Shortcuts
3
Creating a Basic Booking
4
Turnaway
5
How To Retrieve A Hidden Window

Module 6 - Reservation 2

1
Rate Grid
2
Rate Structure (Demand Based Pricing)
3
Selling a Room
4
Listen to booking being taken by phone

Module 7 - Reservation 3

1
Creating Advanced Bookings
2
Item Inventory
3
Room Features
4
Special Requests
5
Updating Preferences
6
Updating Reservation Colour
7
Arrival and Departure Time

Module 8 - Reservation 4

1
Booking with an Existing Profile
2
Updating a Guest Profile
3
Profile Options
4
Brand Standards for Taking a Booking

Module 9 - Reservation 5

1
Overbooking
2
No Shows

Module 10 - Options 1

1
Accompanying
2
Add On
3
(Travel) Agent / Company Profiles
4
Alerts

Module 11 - Options 2

1
Cancellations
2
Changes
3
Confirmations
4
Credit Cards
5
Delete Option
6
Deposits and Cancellation Charges
7
Fixed Charges

Module 12 - Options 3

1
History
2
Housekeeping
3
Locator
4
Messages
5
Package Options
6
Privileges
7
Register Card
8
Traces
9
Opera PMS Exercises

Module 13 - Check In 1

1
Finding a Reservation
2
Room Allocation
3
Printing a Registration Card
4
Check-In

Module 14 - Check In 2

1
Credit Card Authorisations
2
No Post
3
Credit Card Declined
4
Brand Standards for Check-In

Module 15 - Check In 3

1
Queue Rooms
2
Do Not Move (DNM)
3
Room Move
4
Upgrade and Downgrade
5
Opera PMS Exercises

Module 16 - Check Out 1

1
Billing Window Overview
2
Posting Items
3
Moving Items
4
Rebate / Adjustment / Allowance

Module 17 - Check Out 2

1
Splitting of Items
2
Transferring Charges to another room
3
Payment / Settlement (Interim Bill, Early Departure, Advance Bill)
4
Simple Payment

Module 18 - Check Out 3

1
Settle the Bill with multiple Payments
2
Brand Standards for Check Out
3
Check-Out
4
How to find a Checked Out Booking
5
How to Reinstate a Checked Out Booking

Module 19 - Reservation 6

1
Pre-Registrations
2
Day Use
3
Multiple Bookings, Split & Rename a Reservation

Module 20

1
Complaint Handling

Module 21 - Routing

1
Creating of a Company Profile
2
How to rename a Billing Window
3
Backup
4
How to interpret a Routing
5
Opera PMS Exercises

Module 22 - Recruitment

1
Recruitment Process
2
Interview Process Overview
3
How to prepare for an Interview
4
How to demonstrate Confidence in an Interview
5
Interview Questions

Final

1
Hotel Receptionist & Opera PMS
Yes, there is a pass mark of 65% required in order to receive a certificate. The current average exam score for this course is 85%.
Yes, you can. for Free
The course fee is the complete price and nothing else is added onto. The fee covers: Student profile and CV accessible to all our partner hotels Active support in finding you employment upon course completion Life-time career support Final Exam Certification
You must have access to a Windows based PC and Internet. There are no other requirements
5
5 out of 5
1 Ratings

Detailed Rating

Stars 5
1
Stars 4
0
Stars 3
0
Stars 2
0
Stars 1
0

{{ review.user }}

{{ review.time }}
 

Show more
Please, login to leave a review
Hotel Receptionist & Opera PMS Training Hotel Software Interactive Opera PMS
Get course
30-Day Money-Back Guarantee

Includes

9 Hours
Full lifetime access
Access on mobile and TV

You might like

You might like