Overbooking in Hotel Revenue Management

This course teaches you how to strategically overbook and how to evaluate groups in order to determine which rates to charge.

83 students enrolled

This course teaches you how to strategically overbook and how to evaluate groups in order to determine which rates to charge.

Businesses that accept reservations must cope with the problem of no-shows: customers who make a reservation but fail to honor it. Hotels can protect themselves against revenue loss from no-shows by overbooking. This course teaches you how to strategically overbook and how to evaluate groups in order to determine which rates to charge.

You will examine the components of a successful overbooking strategy: no-show forecasting, no-show rates, arrival uncertainty, pricing policies, and cancellation forecasts. You will consider the risks of overbooking and review strategies to minimize costs and mitigate customer impact.

This course, will help you create a group forecast and explore yieldable and non-yieldable business and incremental group costs and revenue opportunities. Finally, you will employ models to calculate displacement costs and contribution margins to determine which customer groups will return the most profit.

Overbooking practices in hotel revenue management.

The courses Introduction to Hotel Revenue Management and Pricing Strategy and Distribution Channels in Hotel Revenue Management are recommended to be completed prior to starting this course.

What will this course cover?

The Overbooking Practices in Hotel Revenue Management course will include:-

  • How to develop an overbooking approach that addresses no-shows
  • Ways to manage potential customer issues associated with overbooking
  • Strategies to make group-management decisions that maximize revenue

Who should complete this Course?

  • Hospitality professionals responsible for improving the financial performance of their organizations
  • Front desk managers, night auditors, and sales and marketing analysts who want to take on more responsibility for improving profitability in their property
  • Those who aspire to hospitality management positions and need a strong foundation of revenue concepts
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Overbooking in Hotel Revenue Management
Our training courses are written and managed by hospitality professionals with many years experience in their field. You will be learning from the best and you will come away from your training inspired by mentors who understand your aspirations and requirements.
Upon successful completion of this endorsed course, students will receive their PDF certificate.
This course can be completed in approximately 3 hours from start to finish, although you can do it in your own time.
The interactive e-learning course allows you to study at your own pace, acquiring all of the necessary skills and knowledge easily as you progress through the various sections. Test Your Knowledge questions will reinforce your understanding as you go, and at the end of the course you will need to complete and pass a multiple-choice quiz to obtain your certificate.

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